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Nicole Osmond

Business Ideas

Running my own race.

Running my own race.

Business Ideas· Business Tips and Lessons Learned· Entrepreneur· Small Business· Uncategorized

A horse often wears blinkers during a race. Do you know why?

The Power of Empathy. Something I learned from being my own customer.

The Power of Empathy. Something I learned from being my own customer.

Business Ideas· Business Tips and Lessons Learned· Uncategorized

Not that long ago, I was given an unexpected opportunity (and gift) to live the experience of my customer. To fully immerse myself into what a typical experience for them might be, and ultimately feel like. I learned so much. I gained so much perspective, and on a much deeper level than I could have otherwise.

My favourite Café.  A place to ‘Just Be’.

My favourite Café. A place to ‘Just Be’.

Business Ideas· Business Tips and Lessons Learned· Uncategorized

Beyond the delicious lattes and sweet treats, my local café offers a place to ‘just be’. Just Be. Yourself. I ordered my usual – a delicious latte treat made with care and attention by the friendly barista. Her smile is the outward sign that she is happy. She slides over a latte so good it is always worthy of a foamy milk heart. I always admire its subtle symbol of kindness – a sweet language enjoyed by all latte enthusiasts.

Hooray! You have a Business Idea…..Now what?

Hooray! You have a Business Idea…..Now what?

Business Ideas· Business Plan Writing· Business Tips and Lessons Learned· Uncategorized

So, you have an idea! Double high fives! Now What? Ideas can be like fireflies in the night. They appear…
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Greetings from Halifax, Nova Scotia. A beautiful city and province on the east coast of Canada.

As a Customer Experience Guide and Business Coach, I am here to help companies raise the bar in their Customer Experience and be the first choice, repeat choice, and referral choice for their customers.

My goal is to help people and companies thrive by cultivating a customer-committed mindset and approach. I do this through professional development training and coaching. And I love it.

With gratitude, Nicole Read more!

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