Any point of friction in a business can lead to a negative customer experience. A common friction point in a business is the refund/exchange process. Some businesses get it right and others, not so much. It matters.
Business Tips and Lessons Learned
Empathy in Business. A Customer Experience booster!
Empathy is a Customer Experience boosting asset in a business. It requires you to feel all of it, and then respond with a deeper understanding.
Running my own race.
A horse often wears blinkers during a race. Do you know why?
The Power of Empathy. Something I learned from being my own customer.
Not that long ago, I was given an unexpected opportunity (and gift) to live the experience of my customer. To fully immerse myself into what a typical experience for them might be, and ultimately feel like. I learned so much. I gained so much perspective, and on a much deeper level than I could have otherwise.
Who am I? That is the question.
Who am I? That is the question.
I have always struggled with the question, “What do you do?” But, I’ve come to consider that a good thing. The struggle is a declaration that I am dynamic and evolving. The question is a straightforward one, yet simultaneously complicated as well. Who am I? That is the question.
Is there a stigma with Self-Employment?
Is there a stigma with Self-Employment? In this blog, I share my personal experience and what I’ve discovered. I invite your thoughts and perspectives.