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Nicole Osmond

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I didn’t see you.

I didn’t see you.

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It was a perfect day. Until it wasn’t.

I’m sorry. I can’t.

I’m sorry. I can’t.

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Honestly, just writing that title forced my spine to straighten and gave me tingles in my fingertips. I am 47 years old. And I am only now realizing that “I’m sorry. I can’t” is a complete and adequate response.

When Happy Hour becomes hostile.

When Happy Hour becomes hostile.

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This place was unfamiliar to us. I do not even remember the name of it. Everything else about I do. What happened that night would stay with me forever.

Some days you just need a day.

Some days you just need a day.

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Yesterday, I had nothing left. I dug deep. But came up empty.

The gift of an apology.

The gift of an apology.

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We often don’t even realize how a grievance has the potential to infiltrate all parts of our being. How the wrong of another, flows in and around. Settling on us, gradually over time.

Blame-shifting. It is a thing.

Blame-shifting. It is a thing.

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Have you ever experienced a situation when it is obvious that the person responsible for something has no intention of accepting responsibility?

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Greetings from Halifax, Nova Scotia. A beautiful city and province on the east coast of Canada.

As a Customer Experience Guide and Business Coach, I am here to help companies raise the bar in their Customer Experience and be the first choice, repeat choice, and referral choice for their customers.

My goal is to help people and companies thrive by cultivating a customer-committed mindset and approach. I do this through professional development training and coaching. And I love it.

With gratitude, Nicole Read more!

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