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Nicole Osmond

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If not you, then who?

If not you, then who?

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A number of years ago, I was at a conference. Along with 100+ of my Community Development peers, I bounced from session to session. Most of that day is blurred in my memory, but one session will stay with me forever.

A Cautionary Tale

A Cautionary Tale

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Some scars have a purpose. They serve as a reminder of what can happen – a layer of mindful protection to not do that again. This was one of those mental scars.

Stay in your light.

Stay in your light.

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It’s easy to get drawn into negativity when our instinct is to fix what is broken. To mend the fracture. But not everything or everyone deserves our attention.

When the light fades.

When the light fades.

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For all of us who have ever experienced the loss of our light. In this blog, I write this feeling from a third person perspective. For me. For you.

A letter to my 23-year-old self.

A letter to my 23-year-old self.

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You do not know it yet, but everything is about to change. And for the first time in your life, you will learn the constant ache of regret.

Getting unstuck.

Getting unstuck.

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Three years ago I found myself in the middle of a very difficult and challenging situation at work. It was the most challenging of my career. By far. Nothing before or after, has ever come close to the mammoth of a challenge I was facing at that time.

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Greetings from Halifax, Nova Scotia. A beautiful city and province on the east coast of Canada.

As a Customer Experience Guide and Business Coach, I am here to help companies raise the bar in their Customer Experience and be the first choice, repeat choice, and referral choice for their customers.

My goal is to help people and companies thrive by cultivating a customer-committed mindset and approach. I do this through professional development training and coaching. And I love it.

With gratitude, Nicole Read more!

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