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Nicole Osmond

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When you’re having a less than kind of day.

When you’re having a less than kind of day.

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Yesterday was a feeling down kind of day. Not for any particular reason. No major event or sudden loss triggered this feeling of blahness. Just one of those days of feeling down and uninspired. It happens.

Clinging to the ropes.

Clinging to the ropes.

Entrepreneur· Small Business· Uncategorized

2020 has given a gut punch to small businesses. The intensity of the hit depends on the industry, but very few businesses have been unscathed. For many, the punch knocked them on their knees, left gasping for air. Broken and battered, they rose. Clinging to the ropes, the hurt on the inside far deeper than outward bruising could ever reveal.

Empathy in Business. A Customer Experience booster!

Empathy in Business. A Customer Experience booster!

Business Tips and Lessons Learned· Customer Committed· Customer Experience· Customer Success· Entrepreneur· Small Business· Uncategorized

Empathy is a Customer Experience boosting asset in a business. It requires you to feel all of it, and then respond with a deeper understanding.

For the love of all things Bon Jovi.

For the love of all things Bon Jovi.

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My sister and I are bonded by the musical genius of Bon Jovi and in particular the band’s namesake lead singer, Jon Bon Jovi. There is one song and video that is a symbol of our youth. A life marker etched by music. Time tested and true.

Attitude of Gratitude

Attitude of Gratitude

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Yes, Gratitude. If there has ever been a time to be mindful of what’s important to you – truly important to you – this is it.

The Joy of sticking with it.

The Joy of sticking with it.

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A year ago I wrote my first blog. I stuck with it. Hooray!

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Greetings from Halifax, Nova Scotia. A beautiful city and province on the east coast of Canada.

As a Customer Experience Guide and Business Coach, I am here to help companies raise the bar in their Customer Experience and be the first choice, repeat choice, and referral choice for their customers.

My goal is to help people and companies thrive by cultivating a customer-committed mindset and approach. I do this through professional development training and coaching. And I love it.

With gratitude, Nicole Read more!

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