Have you ever had an experience with a business that was so exceptional you were completely blown away?
I help businesses do more of that.
Have you ever had an experience when you walked away saying ‘never again” because they completely missed the mark?
My goal is to help businesses from that being their fate.
Customer Experience is the result of every interaction you have with your customers. It’s how your customers feel about you. It’s what keeps them coming back, and when they can refer you to others, they do. As a business owner, organization, or leader, delivering an exceptional customer experience matters.
BUSINESS OWNERS
Are you a business owner looking to grow your repeat and referral customers?
You can boost your bottom line and become your customer’s first and repeat choice. Delivering exceptional customer experiences will make your business stand out amongst competitors.
Did you know….
- Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company)
Through workshops or 1-1 coaching with Nicole, we will:
- Understand the importance of building customer loyalty and how it impacts your bottom line.
- Examine your current customer’s lifecycle and identify opportunities to strengthen each stage.
- Explore ways to elevate your brand to be your customer’s first and repeat choice.
- Exchange insights and ideas to grow your business through exceptional Customer Experience.
Are you ready? Let’s get to it.
Together, we can raise the bar in Customer Experience.
ENTREPRENEURSHIP SERVICES PROVIDERS
Are you an organization that supports aspiring and new business owners?
Introducing business owners to the importance of Customer Experience early will help build a strong foundation for a Customer Committed mindset and approach for them to thrive in their business.
Did you know…
- Businesses that prioritize customer experience have a revenue increase of 4-8% higher than their competitor. (Forbes)
- Consumers are willing to spend 17% more on a company that has an outstanding customer experience. (American Express)
- 86% of buyers are willing to pay more for a great customer experience. (PWC)
Through workshops or 1-1 coaching with Nicole, we will:
- Examine the important role Customer Experience has in every business.
- Explore successes and gaps in customer experience, and why it matters.
- Understand key Customer metrics to continually measure and evaluate your performance.
- Discover opportunities and cost-effective ways to boost your business with Customer Experience at the forefront.
Are you ready? Let’s get to it.
Together, we can raise the bar in Customer Experience.
ORGANIZATIONAL MANAGERS/TEAM LEADERS
Are you an organizational leader or business owner that recognizes the importance of investing in your team so they are empowered and equipped to deliver exceptional customer and client experiences?
Did you know….
- On average, companies that invest in their customer experience also observe an improvement in employee engagement by roughly 20%. (Mckinsey)
- 87% of business leaders agree that exceptional customer experience is a must for their organization. (Smart Insights)
Together, we will:
- Understand the important role of having a Customer Committed mindset.
- Explore strategies to cultivate a Customer Committed culture inside your business.
- Identify key activities to help realize your vision for customer success.
- Unlock opportunities to be the first choice, repeat choice, and referral choice for your customers through a team united in customer experience excellence.
Are you ready? Let’s get to it.
Together, we can raise the bar in Customer Experience.
If cost is a factor, it doesn’t have to be. There are programs available to help subsidize the cost of hiring a Coach. The Consultant Advisory Services may be a fit for you. Here’s the link to learn more.
https://www.cbdc.ca/en/programs/consultant-advisory-services-cas
Together, we can raise the bar in Customer Experience.