• Home
  • Privacy Policy
  • Terms of Use
  • Nicole’s Blog and CX Tips
  • Nav Social Menu

    • Email
    • Instagram
    • LinkedIn
    • Phone
    • Twitter
  • Home
  • Professional Development and Coaching
    • Professional Development
    • Coaching
    • Business Coaching
  • Nicole’s Blog and CX Tips
    • In Customer Experience, first impressions matter.
    • Customer Experience Tips
  • Nicole’s ‘Why’
  • Schedule a discovery call with Nicole
  • Testimonials

Nicole Osmond

If not you, then who?

Uncategorized

25 Feb

A number of years ago, I was at a conference. Along with 100+ of my Community Development peers, I bounced from session to session. Most of that day is blurred in my memory, but one session will stay with me forever.

This speaker was a brilliant storyteller. He shared life lessons through stories. His stories took the listener on a visual journey with him.

He had a gift.

One story, in particular, has been imprinted on my being. It has become a story that I have retold and passed on to many of my peers since. That’s the power of a good story. Words of wisdom layered and woven together. Its simplicity and sincerity growing in strength with every breath and word spoken. Catching the wind, it flows and settles, flows and settles.

This storyteller was a leader of a First Nation. His gentle voice echoed throughout the conference room. With every word spoken, I leaned closer.

This was the story he shared, and how I remember it.

He and his grandson were driving through town. Along their journey, they passed a playground. The grandson noticed how overgrown the grass was around the playground, and said, ‘Look how tall the grass is. Someone should do something about that.’ The Grandfather remained quiet. He made a detour and circled back to his home. The grandson said, ‘what are you doing? I thought we were going to…..” The grandfather remained quiet. Upon arriving at the house, the Grandfather told his grandson to wait while he exited the car. The Grandfather went to his shed, and when he reappeared he was pushing his lawnmower. He returned to his truck, and looked to his grandson, and said, ‘You’re right, someone should do something about that. And you’re someone. Let’s go“

Lesson learned.

I’m sure his grandson will think twice before critiquing from the sidelines.

How often do we think, ‘someone should do something about that.”

I know I have.

The difference for me now is that when those words creep through, I hear the Elder’s voice, saying “You’re right. Someone should do something. And you’re a someone.”

We are all a someone.

If not you, then who?

If not now, then when?

This lesson was the catalyst for me launching my first business, CanEast Mobility Scooter Rentals Inc. Through my sister’s experience, I became acutely aware of the barriers and challenges that existed for someone simply wanting a short-term rental of mobility equipment. I witnessed this first hand, and my outward reaction was, ‘This is ridiculous. A city the size of Halifax, and this is as good as we can offer. Someone should do something about that.” And my inner voice responded, “I’m a somebody. And I can do something about that.”

And that’s how my small social purpose heart-centered business came to be.

I was a someone. You are a someone.

We are all a someone.

If not you, then who?

If not now, then when?

With gratitude,

Nicole Osmond signature
Nicole Osmond Blog

Nicole Osmond

Customer Success Coach

As a Customer Success Coach and 3 X business owner, I am living my passion and helping companies succeed by cultivating a customer committed mindset.

A Writer with Heart – I weave words together to stimulate, elevate, and motivate. My blog is my canvas to share my ‘experience nuggets’ with you! Thanks for stopping by! With gratitude, always – Nicole

4 Comments

Previous Post: « A Cautionary Tale
Next Post: Blame-shifting. It is a thing. »

Reader Interactions

Comments

  1. Natalie Ducey says

    February 25, 2021 at 1:25 pm

    You inspire me every single day! Love you soooo much and thank you for all that you are and all that you do! xo

    Loading...
    Reply
    • Nicole Osmond says

      February 25, 2021 at 1:39 pm

      Thank you sis! Right back at ya! XoXo

      Loading...
      Reply
  2. Jane Sturgeon says

    February 25, 2021 at 2:48 pm

    Nicole, I always look forward to your posts and I love this one. Hugs for you with much love. Thank you. Xxx ❤️

    Loading...
    Reply
    • Nicole Osmond says

      February 25, 2021 at 2:50 pm

      Thank you so much, Jane! That means a lot to me. Sending you a hug full of gratitude, Nicole Xo

      Loading...
      Reply

We are all friends here. Join the conversation!Cancel reply

Primary Sidebar

Get my latest blog!

Subscribe and receive instant notifications of new posts and the latest news by email.

Greetings from Halifax, Nova Scotia. A beautiful city and province on the east coast of Canada.

As a Customer Experience Guide and Business Coach, I am here to help companies raise the bar in their Customer Experience and be the first choice, repeat choice, and referral choice for their customers.

My goal is to help people and companies thrive by cultivating a customer-committed mindset and approach. I do this through professional development training and coaching. And I love it.

With gratitude, Nicole Read more!

Let’s Connect

  • Email
  • Instagram
  • LinkedIn
  • Phone
  • Twitter

Categories

  • Business Ideas
  • Business Plan Writing
  • Business Tips and Lessons Learned
  • Customer Committed
  • Customer Experience
  • Customer Success
  • Entrepreneur
  • Small Business
  • Uncategorized

Quick Search

Contact and/or Follow for Helpful Tips!

  • Email
  • Instagram
  • LinkedIn
  • Phone
  • Twitter

Copyright © 2026 · Refined Theme on Genesis Framework

%d