Customer Experience Workshop
Nicole will lead an interactive, virtual learning session on Customer Experience.
Workshop Overview:
In this workshop, we dive into Customer Experience and its importance for any business.
Together, we will:
- Examine the important role of Customer Experience in your business.
- Explore successes and gaps in Customer Experience, and why it matters.
- Understand key Customer Experience metrics to continually measure and evaluate performance.
- Identify key client touchpoints and activities in your client’s journey and discover ways to boost Customer Experience throughout.
- Share insights and ideas to elevate your Customer Experience.
Length of Workshop: Generally 2 hours, with flexibility for 2-4 hours.